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Getting Support & FAQ
Troubleshooting Issues
Troubleshooting Issues
Troubleshooting steps for common issues
By Johannah and 2 others
3 authors
16 articles
Account setup
Holidays are showing as available to be scheduled
Appointment Type setup
Can't select "Allow clients to schedule this Appointment Type, but do not create a ticket"
Email issues
Not receiving emails from TimeZest
Sections of a custom email template do not appear
Setting up SPF records for TimeZest email delivery
Tickets are being created after TimeZest meetings are scheduled
Scheduled Users do not see a link to an online meeting in confirmation email
Scheduling
Appointments not writing to your PSA calendar
Resource is being added with no date/time
TimeZest not displaying expected availability
TimeZest tab not showing up in a HaloPSA ticket
Workflow Actions error when scheduling
User setup
Adding and Editing Users
Newly added agents are not connecting to their PSA or Microsoft 365 profile
Resetting Multi-Factor Authentication
Personal Page not showing links to appointment types