Are you getting tickets created in your PSA that includes the word, "Accepted:" in the Summary line of the ticket after a TimeZest appointment has been scheduled with your client?

Cause: The reason the ticket is created is because the TimeZest Confirmation email that is sent to your client includes the meeting invite and also has the From address as your Support or Help email address. When the client accepts the meeting invite, an automatic reply gets sent to the Support or Help email Inbox which your PSA then creates a ticket.

Solution: We suggest to create a rule in your Support or Help email's settings that prevents any email containing "Accepted:" in the Summary line from going into the Inbox so that the PSA does not process and create a ticket.

If you have any other questions about this or need assistance with it, please contact our Support team by starting a conversation using the yellow the chatbot on the lower right side of the screen in the TimeZest app.