Appointment Type Settings
Appointment Type > Scheduling Options
Review and adjust Minimum Notice, Buffers, and Scheduling Window to ensure that they are providing enough of a scheduling window to display the desired availability.
Change the Scheduling Increment: If it is set at 1 hour, it may be best to reduce it to 30 minutes or 15 minutes to provide more availability options.
Calendar Events
TimeZest may be set to check both your PSA calendar and your Microsoft Outlook calendar. Review both calendars to ensure that there aren't any events that may be blocking out availability. This includes events in a Tentative state.
Recurring Events
Some recurring events can cause issues with calendar sync between the PSA and Outlook. If you are unable to identify a specific event blocking out the user's availability, please contact TimeZest Support for further assistance.
Reach out to [email protected] if you are still running into issues with a lack of availability showing.