The Create an event in the schedule user's Microsoft 365 Calendar action creates a event in the Microsoft 365 calendars of those scheduled users who have Microsoft 365 set as their calendar for TimeZest to write appointments to.
This action is available when your TimeZest account is connected to Microsoft 365.
Configuration Options
The Show Time as option controls the type of the created event (Free, Busy, Out of office, etc.) in the Microsoft 365 calendar.
The Reminder value controls if a reminder is set on the event created in the Microsoft 365 calendar (for the scheduled user, not the client). If it is left blank, no reminder will be set.
The Description field controls the description of the event created in Microsoft 365.
The text in blue backgrounds are variables, which TimeZest will replace with the actual values for the ticket / scheduling request when it generates the text for the note. When editing the note content, you can insert a variable by pressing Ctrl + { (i.e. Control and the left curly brace), which will display a list of all variables. Typing a few additional characters will filter this, and you can either click on the variable you want to insert or use the arrow keys and press enter to insert it.
To view the list of variables, check out this Help Center article.
Each paragraph has a "condition" which determines, based on if a variable actually has a value or not, whether TimeZest includes it in the note it generates. In the examples above, TimeZest will always include the first paragraph in the note it creates in Outlook, but only include the second and third paragraphs when there is a value for the Online Meeting Technician URL and Online Meeting Password variables respectively.
To edit the condition for a paragraph, simply click on the grey right margin, and select the condition:
Additional Logic
TimeZest will skip this action if there is no longer an Microsoft 365 integration connected, or if no users being scheduled have Microsoft 365 configured as their calendar to write appointments to.
This action is a critical action, which means that no actions after it will execute if it fails to run correctly.