The complete list of variables that TimeZest can insert into a note is the following:
Account Name- The name of your TimeZest account- i.e. "FipTech"
Appointment Cancelled By - a string that indicates if a canceled appointment was canceled by the client or a technician. It will have the value of either "client" or "technician".
Appointment Duration - the duration of the appointment meeting.
Appointment External Name - the external name for the appointment, as configured in the appointment type.
Appointment Internal Name - the internal name for the appointment, as configured in the appointment type.
Appointment Scheduled from Pod- the appointment was scheduled from the TimeZest Pod/ Insight inside a ticket.
Appointment Scheduled via URL scheduling- the appointment was scheduled using URL-Based Scheduling.
Appointment Scheduled with shareable URL- the appointment was scheduled using a Shareable URL.
Appointment Start Time (Client TZ) - the time the customer has selected for their appointment, formatted as a long string, e.g. "1:30 pm on Wednesday, July 7, 2022 (Eastern Time (US & Canada))". This time will be in the time zone used by the client when they scheduled their appointment.
Appointment Start Time (Scheduled User TZ) - the time the customer has selected for their appointment, formatted as a long string, e.g. "1:30 pm on Wednesday, July 7, 2022 (Eastern Time (US & Canada))". This time will be in the time zone configured for the first scheduled user.
Cancellation Reason - the cancellation reason, if given, when an appointment has been canceled by a client.
Client can Reschedule Appointment - if the client is able to cancel or reschedule the appointment, the variable will display "true".
Client Company Name - the name of the client's company.
Client Email Address - the client's email address.
Client First Name - the first name of the client.
Client Full Name - the full name of the client.
Client Last Name - the last name of the client.
Client Phone Number - the phone number given by the client when scheduling.
Client Phone Type - the phone number type selected by the client when scheduling
Client Time Zone - the time zone used by the client when scheduling their appointment.
Closed Loop Ticket Number - the service ticket's number in text format.
Issue Description - the Summary line of the ticket.
Link to Ticket in PSA - HTML output of the link to the service ticket.
Online Meeting Client URL - the URL that the client should use to join the online meeting for an appointment if one has been created.
Online Meeting Password - the password needed to join the online meeting, if one has been created.
Online Meeting Technician URL - the URL that the technician should use to join the online meeting for an appointment if one has been created.
Online Meeting Type - a string indicating the type of online meeting - either "Zoom" or "Microsoft Teams".
Rescheduling URL - the URL a client can use to reschedule if rescheduling is permitted.
Resource Names - the names of the resources for the appointment, joined into a sentence.
Scheduled User Email Addresses- the email addresses of the scheduled users.
Scheduled User Names - the names of the scheduled users, joined into a sentence.
Scheduling URL - the URL the client can use to schedule their appointment.
Ticket Number - the number of the ticket associated with a scheduling request, if one is associated.
Ticket Summary - the summary of the ticket associated with a scheduling request.
Ticket URL that a technician can use to access the corresponding ticket if one exists.