TimeZest

Live Support Times

How to exercise the rights of data subjects for data processed by TimeZest.

Exercising Data Rights with TimeZest

How do I contact TimeZest support?

How to receive training and consulting from our team.

TimeZest Training Services

Johannah Strobaugh

Gerwai Todd

Seth Wilson

Getting Support & FAQ

Some examples of how our partners use TimeZest to streamline their businesses.

How MSPs use TimeZest

Process to set up TimeZest if you moved to another PSA

How can I migrate TimeZest to another PSA?

Our Annual Plan subscriptions provide the greatest discount savings we offer. Here are frequently asked questions and our answers.

Annual Plan FAQ

Everything you need to know about how we keep TimeZest secure.

Security at TimeZest

How TimeZest bills you, including as you activate and deactivate members.

How am I billed for TimeZest?

Use our roadmap to request and vote on features.

How can I suggest a feature for TimeZest?

Describing how TimeZest will match contacts with Shareable URL scheduling.

How TimeZest matches Contacts

Download an invoice for any TimeZest payment.

How can I retrieve my TimeZest Invoices?

Remove any email templates you no longer use.

How can I delete an Email Template?

Avoid clients seeing error messages when scheduling

Ensuring TimeZest can check project team membership in ConnectWise PSA

You can easily cancel your TimeZest subscription at any time.

How can I cancel my TimeZest subscription?

How can I change my billing contact?

Jason Casuga

Frequently Asked Questions

Craig Lamb

Troubleshooting Issues

Holidays are showing as available to be scheduled

Account setup

Can't select "Allow clients to schedule this Appointment Type, but do not create a ticket"

Appointment Type setup

Not receiving emails from TimeZest

Sections of a custom email template do not appear

Setting up SPF records for TimeZest email delivery

Tickets are being created after TimeZest meetings are scheduled

Scheduled Users do not see a link to an online meeting in confirmation email

Email issues

Appointments not writing to your PSA calendar

When a resource with no time and date is assigned to a ticket after being scheduled by TimeZest.

Resource is being added with no date/time

If you have availability on your calendar but your client can't schedule an appointment, read below to find what settings to look at.

TimeZest not displaying expected availability

Troubleshooting steps to resolve issue with the TimeZest tab not appearing on a HaloPSA ticket

TimeZest tab not showing up in a HaloPSA ticket

Article to troubleshoot the issue when your client tries to schedule an appointment

Workflow Actions error when scheduling

Scheduling

Issues related to Adding and Editing Users in TimeZest

Adding and Editing Users

Newly added agents are not connecting to their PSA or Microsoft 365 profile

Resetting Multi-Factor Authentication

Personal Page not showing links to appointment types

User setup

Login

Signup

Roadmap

Terms

Privacy

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you