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Troubleshooting Missing Appointments on Your PSA Calendar

Updating your Primary Calendar.

Johannah Strobaugh avatar
Written by Johannah Strobaugh
Updated over 4 months ago

If you are not seeing TimeZest appointments on your PSA calendar, you may need to confirm your TimeZest profile is writing appointments to the correct primary calendar.

To check, follow these steps:

  1. In the TimeZest portal, go to:
    ​Users ➝ Select Configure for your user

  2. Open either the Overview or Calendars tab.

  3. Confirm that Primary Calendar is enabled for your PSA.

Summary

Enabling the Primary Calendar ensures that TimeZest syncs appointments correctly to your PSA calendar. If you’re still not seeing appointments after confirming this setting, check with your system administrator to verify your PSA integration is configured properly.

This setting controls where the TimeZest appointments will be written to.

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