Sometimes your clients will miss a TimeZest email, or be distracted before they're able to select a time for their appointment. TimeZest can be configured to send up to 2 automatic reminders by email if your clients don't respond to the initial notification email.

NB: These emails are not reminders for clients who have selected an appointment. The calendar invite TimeZest sends out when confirming an appointment includes a default 10-minutes-before reminder.

Email Templates

The reminder email TimeZest sends to your clients is a template, like the notification and confirmation emails. Your TimeZest account has a built-in "Default Reminder Template", which is styled to match the default notification and confirmation templates. 

However, if you wish to customise the text, layout or branding of the reminder email, you can create new email templates to use. Select Email Templates in the TimeZest UI, then select Reminder as the type of template to create. You can then paste or edit the HTML for the email, and interpolate variables such as {{ appointment.client_name }} . Full details are available here.

Setting up Reminders

To configure reminders, select Reminders in the TimeZest UI. You can configure up to 2 reminders, depending on your needs, but we recommend starting with only one reminder so as not to overwhelm your clients.

Click on Add New Reminder and simply select the time after the original notification is sent to remind the client, and the email template to use. Then click "Save Changes" to save the changes you've made. If you need to remove a reminder, click "Remove", and then "Save Changes".

TimeZest only checks every 5 minutes if any reminders need to be sent.

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