One of the most requested features for TimeZest has been buffer times: the ability to specify that TimeZest leaves a certain amount of time before, after or both an appointment.
Buffer times have a multitude of uses. You can ensure that your technicians have a certain amount of time before calling a client to prepare themselves, and read the ticket history. You could use buffer time after a call to ensure that there's time to update the ticket and anything else before moving onto the next thing. For on-site appointments, buffer times will ensure there's sufficient time to drive to the client's premises and return.
Buffer times are set on each Appointment Type, so you can choose the best values for the type and duration of the appointment.
There is a limitation with buffer times: we can't enforce them on other appointments made in your PSA calendar, so it's possible that some other appointment, or even another TimeZest-made appointment might encroach on the buffer time. We only check that the buffer times are respected at the time a client creates an appointment.
This is just the start of what buffer times can do in TimeZest, and we can already think of enhancements to make them even better. We'd love to hear how you're using buffer times, and any suggestions you might have to keep improving them.